Exchange Policy

At Asma Yassin, we take pride in the quality and craftsmanship of our garments and customer satisfaction is our top priority. We offer an exchange-only policy (no refunds) under specific terms and conditions. Please note that all sales are final, and we do not accept returns for any items purchased.

Please refer to the details below:

Conditions for Exchange

You may request an exchange within seven (7) calendar days of the product delivery date if:

The product is damaged upon receipt.
The product does not match the description provided during the purchase process
All products subject to an exchange must be in their original condition, including packaging, tags, accessories, and documents. The items must show no signs of wear, alterations, or damage. The cost of return shipping as well as any related charges and fees are the customer’s responsibility.

Please note: Exchanges are limited to a different size (+1 or -1) of the same model for products purchased without an in-person showroom visit.

Exchange Procedure

1. Submit a written exchange request to Customer-asmaayassin@asmaayassin.com, outlining the reason for the exchange.

2. Our team will acknowledge the request and evaluate the claim.

3. If approved, you must return the product within fourteen (14) calendar days from confirmation.

4. Upon inspection, we will confirm the replacement, which will be shipped within thirty (30) calendar days.

5. Customers are responsible for the cost of shipping as well as any additional customs fees, duties, or taxes imposed.

If the returned product does not meet the required conditions, it will be returned to you at your expense.