FAQ
Our designs are custom-made, not ready-to-wear. Each piece is produced after purchase based on the size you select on our website. We also accommodate custom requests, creating designs according to your specific measurements, such as bust, waist, hips, shoulder width, sleeve length, and full length. Your unique vision is brought to life with precision and care.
Our designs are meticulously crafted as professional haute couture pieces in our dedicated atelier. Each piece is hand-made by our experienced team, using premium-quality fabrics and paying close attention to every detail, from embroidery to beading, ensuring a luxurious and refined final result. We blend artistic intuition with modern technology to create timeless elegance.
To order a design from Asma Yassin, simply select your desired piece from our website, choose your size, and complete the payment. We will confirm your order and size before beginning the creation of your unique, luxurious piece. Your journey to elegance starts here.
Production time varies depending on the design you select from the website and its details. The final timeline will be confirmed and shared with you after your order is confirmed.
5. Can I cancel my order?
You may cancel your order before cutting/sewing begins within [24–48 hours] of purchase. Once production has started, cancellations are not accepted.
6. Do you offer returns or exchanges?
Because items are made-to-order/made-to-measure, they are not eligible for returns, exchanges, or refunds, except in cases of a clear manufacturing defect or if the item received is not as ordered. This is subject to the issue being inspected and verified first by our in-house clothing and design specialist.
7. Do you ship internationally?
Yes, we ship internationally worldwide.
8. Is shipping a flat rate?
Yes, shipping fees are charged at a fixed flat rate.
9. Can shipping be delayed?
Delays may occur due to public holidays, weekends, weather conditions, or carrier delays.
10. Can I track my shipment?
Absolutely. We provide a tracking number for every order and send regular email updates, allowing you to track your shipment with ease and confidence.
11. How can I contact Asma Yassin for inquiries?
For any inquiries or customer support, please reach out to us at ay.asmayassin@gmail.com. We are here to assist you with elegance and dedication. Your satisfaction is our priority, and we look forward to connecting with you.